Motivating Your Customers: Getting Them to Work For Themselves, Instead of Against You

It’s their life … so, why are you working harder at it than they are! Motivation is not something you can give your customers; rather you must draw from within them what compels them to invest in their own career.
But how do you discover what that is? How do you ensure that they remain motivated even when you are not in the room? Or even after they are hired? This seminar answers those questions. Staff will gain:

  • An understanding of how important their own beliefs are to their customer’s success,
  • so they go away choosing a positive, proactive attitude
  • A practical understanding of the 3 three components of a good job match Fields of Fascination, Skills they Enjoy and Values and a tick list for identifying What’s In It For Me To Work.
  • Two simple exercises for helping customers target the right jobs: People-Data-Things and Perfect 10
  • How to create a Reverse Career Path and effectively turn Survival Jobs into Spring Board Jobs
  • How to create a Change Environment
  • A 5 step process for adjust customer’s negative outlooks
  • How to teach Good Decision Making by using The 3 Option Rule
  • A process for teaching customers how to project the only attitude employer’s hire Positive Confidence
  • How to overcome the ‘Fear Factor’ which immobilises motivation
  • Personal motivation that they can make a difference in their customer’s lives and an excitement to try

WorkNet Staff Development Proposal 1

rbc3_26Creating Sustained Placements: A New look at Providing Post Placement Support Sustainability and Advancement are the focus of the new contracts, but does your staff know how to achieve these? Does all their hard work quickly unravel once their customer get on the job? Do you dread the ‘follow-up phone call’ as much as the customer does? Do they have difficulty getting the customer to call you back? Do they discover the customer was unhappy, only after they have quit? This session explores why too many of our customers don’t keep their jobs and offers practical tips for creating sustainable employment. Staff will gain:

  • A look at when Post Placement Support really begins
  • Better understanding of the role change from just placement to retention/ advancement specialist
  • A discussion of pre & post employment techniques which your staff will use to increase sustainability
  • The top 10 reasons customers quit, and what you can do about them
  • How to use the Don’t Quit Until You Call Rule
  • Instruction on how to ask the ‘right questions’ so you can solve problems which might cause your customer to quit
  • Tailoring tools such as phone scripts and Congratulation Cards with a reminder of how you can help after placement
  • Discussion on identifying local resource needed to stabilise customers
  • 10 Secrets to being someone the employer wants to keep and promote, and how to teach them to your customers
  • How to teach customers to develop mentor relationships on the job so they develop additional support
  • A greater awareness of what they can do before and after placement to create sustainability

The 6 Reasons You’ll Get the Job: What Employers Look for Whether They Know It or Not Ability is not enough to get hired.rbc3_31 In fact usually the top three candidates all have the ability to do the job. The deciding factor becomes who the employer likes the best, who already shares the company’s passion, who customers will be drawn too, who the employer trust to work in their best interest, who has the most valuable network, or who proves they can turn ability into outcomes. These factors represent the 6 reasons your customer will be screened out or hired, fired or promoted. The ability to help customers to identify their strengths and weaknesses in these six areas will be key to getting and keeping a job. Staff will gain:

A peek into the ‘screen-out/hiring process’ from the employer’s perspective so they
understand why what we ask them to do is so important

WorkNet Staff Development Proposal 2

  • A clear understanding of the 6 reasons people are hired or screened out (we call it
  • Techniques for determining individual employers needs in each of the 6 key areas
  • Tools for determining individual customers strengths and weaknesses in each of the 6 areas
  • A technique for teaching the business culture, which encourages them to become ‘bi-cultural’ rather than feeling like ‘sell-outs’
  • A very simple technique for creating a great first impression and setting a positive tone for the interview
  • A copy of the newly released book, The 6 Reasons You’ll Get The Job with over 50 case studies and examples
  • A clearer understanding of how employers think, so they can better prepare their customers to ‘close the deal’

No One Is Unemployable: Creative Solutions for Overcoming Barriers

Based on the Top 10 Career Book of the Year (Los Angeles Times) book ‘No One Is Unemployable’ — this fast-paced seminar is full of practical solutions, proven techniques and new perspectives that will immediately increase your success with even the most difficult-to-place customers. This very practical seminar will teach staff how to use the 6 proven approaches to help them overcome any barrier to employment from criminal history to over-qualification, from no work history to hygiene, and everything in between. It is full of case studies and gives staff the opportunity to think differently and find solutions. Staff will gain:

  • An understanding of the employer’s perspective of the barriers which get their customers screened-out
  • An understanding of the customer’s perspective of each barrier so you work in partnership
  • 6 Solution Tools for overcoming any barrier to employment
  • A step-by-step process to help customers create Good Answers to tough questions
  • How to non-offensively say the ‘hard things’ to customers so they deal with barriers
  • A copy of, No One Is Unemployable with over 88 common barriers & solutions
  • How to create a 50/50 Partnership so you share the work
  • A technique for dealing with employer bias/discrimination whether due to age, gender, race, religion, lifestyle, etc
  • An increased confidence that they can help their customers find solutions to their barriers

WorkNet Staff Development Proposal 3

Mission Possible: Tips for Job Searching in a Recession

Employers hire differently during a recession, so our strategies must change. Fewer jobs are advertised in the open job market, so we must learn to job search in the hidden job market.

Traditional tools and techniques no longer produce interviews or the coveted words — ‘You’re hired!’ Employers screen-out for minor issues, so we must become better at finding and removing the ‘hidden’ screen-outs before the employer sees them. Understanding the employer’s perspective allows you to teach customers how to be a candidate the employer
wants to hire, keep and promote. Staff will gain:

  • A clearer understanding of what the challenges are when job searching during a recession
  • A better understanding of the Open and Hidden Job Markets
  • Techniques for job searching in the Hidden Market including how to find and use side doors which allow them to talk to the decision-maker before they submit an application or CV
  • 4 techniques to help customers stand out from the crowd so they don’t get screened out with the crowd
  • Tips and techniques for finding hidden screen-outs before the employer does
  • The rules for using transferable skills so employers ‘buy-it’
  • An increased ability to think outside the box so they come up with new and creative ways to help their customers secure employment

100s CV with No Response What Now?

Many job seekers have given up, or are just going through the motions because they have sent out 100s of CV and had no positive response. They have begun to believe they are unemployable and that there are no jobs out there. This session will focus on how what employer’s see when they look at a CV and tips for creating one which makes them want to
learn more.

rbc3_17It will teach them how to find selling points which are unique to each customer and needed by employers even for those who are long-term unemployed and have no qualifications. Those selling points will then be turned into CVs which build the confidence of your customers and encourage employers to give them an interview.

Unfortunately, a great CV alone won’t get your customers hired. The most it can do is get an interview. It’s the good answers which get your customers hired! So, we’ll spend time learning how to craft good answers ones which both reduce the employer’s concerns and proves your customer meets their needs. Again, all of this is taught from the employer’s
perspective, because too often the tips staff are given for crafting ‘good answers’ don’t ring true with employers. Staff will gain:

WorkNet Staff Development Proposal 4

  • Practical tips for making CV sell your customers in 10 seconds or less.
  • How to write a Speculative Letters ñ an alternative to CV if your customer is transferring from one industry to another, or has issues they need to hide (but which show up on a CV) such as gaps in employment approach
  • A copy of 100 CVs with No Response What Now?
  • Tips for locating screen-outs on CV so they can remove them
  • A proven technique for find and quantify selling points so the CV stands out from the crowd
  • Techniques for using CVs more effectively
  • How to use Linked-In and other online sites as a CV
  • Tips for more effectively submitting applications on line
  • A proven technique for crafting good answers to difficult questions regarding issues such as criminal convictions, long-term unemployment, disabilities, age , career changes, breaks in work history, etc, so once they get the interview they know what to say
  • Tips on how to teach customers to avoid ‘telling on themselves’ when asked common interview questions after all that is the number one way employers discover their barriers to employment
  • Greater ability to spot the problems which are getting their customers screened-out and importantly the ability to correct them

 Customised Sessions

Staff training should address a need (How do we …?), solve a problem (i.e., staff motivation) or bring together a diverse staff so they all are working toward the same goals, with the same philosophy and effective tools. We offer free phone consultation to assist you with designing training that will produce the results you want. To set-up a phone meeting please email Debra at